Welcome to KheloToys – Where Playtime Never Ends!

Cancellation and Refund

At Khelo Toys, we believe in customer satisfaction and try to make shopping as smooth as possible. Our cancellation and refund policy is fair and transparent, and our customers can feel confident about their purchases.

Cancellation Policy

Cancellation of orders: We accept the order cancellation request within 7 working days
of the placed order. However, cancellation of the
order will not be processed if it has been dispatched and is in transit for delivery.
Non-cancelable items: We will not accept the cancellation of flower and eatablesbased perishable orders. But if delivered, the product is of unacceptable quality, then, the refund or replacement might be provided upon verification

Refund and Replacement Policy

Damaged or Defective Items: In case a product is damaged or defective, you are required to inform our Customer Service department within 7 days
of delivery. Damaged or defective items are authenticated, and after ascertaining the defect, either replacement or refund will be made. Product Not as Expected: If the product delivered does not match the description or your expectations, let our Customer Service team know within 7 days. We will take appropriate action after reviewing your complaint. Manufacturer Warranty: For those products that have a manufacturer’s warranty, contact the manufacturer directly for any issues.Refund Processing: Approved refunds will be processed within 6-8 business days.
For any queries or further assistance, please reach out to our Customer Service team at
support@khelotoys.com or call us at + 91 76000 00398.

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